Frequently Asked Questions
Q: Is my website only going to cost me $29.99 per month? What’s the catch?
Yes, you will only pay $29.99 per month for your website when you join the Bronze membership. The catch is that you will get the Local Business Template that is demoed on our homepage. There are some color options but there is no design work included. We made this offer to help businesses get online quickly and without spending thousands of dollars.
Q: What is your refund policy?
You will get a full refund ONLY with the Bronze membership that uses the Local Business Template and only if you cancel your membership within 30 days. Essentially, if you decide to keep your membership with us, you will not be charged for the first month because the first payment is not processed until the 30 day deadline. If you upgrade to a premium template you no longer qualify for a refund because these templates require design work.
Q: Do you offer premium templates in case we are not satisfied with the Bronze membership offer?
Yes, we offer premium templates at affordable prices with the Silver and Gold memberships. These premium templates will be customized to match your business brand. However, you will still have to pay the $29.99 per month because this fee is for hosting, software maintenance, and you get all the free content updates you want.
Q: Why do you use templates? Why not do custom designs?
Some of the websites in our portfolio are custom, however, because this requires more work they will also cost more. Sometimes up to $3000. The great thing about templates is that we can customize them to match your brand and this keeps costs very low, essentially you will save thousands of dollars.
Q: Do you charge for content updates?
No, all content updates are completely free with your membership.
Q: What is considered a content update?
A content update is considered editing the content of an existing page. A content update is not considered adding an additional page.
Q: Can I edit my own content?
Yes, you can have access to edit your own content. We find that most business owners would rather not mess with technical website stuff so that is why we offer free content updates along with your membership.
Q: Do I need a domain name?
Yes, you will need to purchase your own domain name at NameCheap.com. We can also buy it for you for a small $13 fee. Just make sure that the domain name you want is available for purchase.
Q: What if I already have a domain name but my previous web developer has it? Can you get it from them?
Unfortunately No, we have found that it is very hard dealing with a customers previous web developer. The best thing is for you to deal with them directly and get them to transfer the domain to your NameCheap.com account. That is why we strongly recommend that you always buy the domain yourself because you will always have access to it. Also, buying the domain yourself is a good business decision in-case you ever want to “fire” your web developer.